In order to ensure the continued delivery of frontline services to our clientele even during Community Quarantine, NAPOLCOM Regional Office No. IX is accepting requests for its services via e-mail (onlineportal.napolcomr9@gmail.com) and Facebook Page (Napolcom Regional Office IX), to wit:

1. Issuance of Regional NAPOLCOM Clearance
2. Issuance of Certification of NAPOLCOM Eligibility
3. Authentication of NAPOLCOM Eligibility Documents
4. Authentication of NAPOLCOM Height Waiver Certificate
5. Filing of Complaint Against PNP Uniformed Personnel

Acceptance of payment of fees and release/authentication of the documents requested shall be done Mondays through Fridays, 8:00 a.m. to 5:00 p.m., in NAPOLCOM Regional Office No. IX in Pagadian City.

In the case of representatives, a Letter Authorization and government-issued ID from the requesting party shall be required to be attached to the Request Form sent via e-mail by the requesting party, or presented personally by the authorized representative.

All walk-in clients shall comply strictly with prescribed minimum public health standards such as physical/social distancing, wearing of face mask/covering/shield, washing of hands through disinfecting alcohol/hand sanitizer, using foot baths, etc.

In compliance with the prescribed policy of the Commission, uniformed members of the PNP are required to wear any of the prescribed PNP uniform, except Athletic uniform, when transacting.

Inquiries, comments and feedbacks on other NAPOLCOM services (police examinations, scholarship benefits, age/height waiver, police administrative cases, etc.) may be coursed to us, through any of the following:

• E-mail: onlineportal.napolcomr9@gmail.com
• Facebook: Napolcom Regional Office IX
• Landline: (062) 925-1112 (NAPOLCOM RO IX, Pagadian City)/(062) 991-4900 (Satellite Office, Zamboanga City)
• Mobile: (0951) 837-3857 / (0975) 078-8650

FRONTLINE SERVICES OFFERED

1. Issuance of Regional NAPOLCOM Clearance

• Who may avail of the service: Any uniformed member of the PNP.
• Clearance Fee to be paid: Php 150.00/set (5 copies), plus Php 15.00 for documentary stamp. (Free for purposes of compulsory/optional retirement.)
• Attachments (photo or scanned) to email: onlineportal.napolcomr9@gmail.com

  (a) Filled out Request Form. (Download here)
  (b) Valid photo ID of the PNP member.
  (c) Retirement Order, if applicable.

2. Issuance of Certification of NAPOLCOM Eligibility

• Who may avail of the service: Passers of NAPOLCOM Examinations.
• Certification Fee to be paid: Php 150.00/set (5 copies).
• Attachments (photo or scanned) to email: onlineportal.napolcomr9@gmail.com

  (a) Filled out Request Form. (Download Here)
  (b) Valid photo ID.

3. Authentication of NAPOLCOM Eligibility Documents

• Who may avail: Passers of the PNP Entrance and Promotional Examination.
• Authentication Fee to be paid: Php 50.00 per copy.
• Attachments (photo or scanned) to email: onlineportal.napolcomr9@gmail.com

  (a) Filled out Request Form. (Download Here)
  (b) Report of Rating (ROR / Certificate of Eligibility (COE).
  (c) Valid photo ID.

4. Authentication of NAPOLCOM Height Waiver Certificate (HWC)

• Who may avail: Indigenous Peoples (IPs) who are grantees of NAPOLCOM Height Waiver.
• Authentication Fee to be paid: Php 50.00 for the 1st copy and Php 15.00 for every additional copy.
• Attachments (photo or scanned) to email: onlineportal.napolcomr9@gmail.com

  (a) Filled out Request Form. (Download Here)
  (b) NAPOLCOM Height Waiver Certificate.
  (c) Valid photo ID.

   

5. Filing of Complaint Against PNP Uniformed Personnel

• Who may avail of the service: Any citizen who wishes to file an administrative complaint against a uniformed member of the PNP.
• Fee to be paid: No filing fee shall be collected.
• Attachments (photo or scanned) to email: onlineportal.napolcomr9@gmail.com

  (a) Sworn Statement of Complainant.
  (b) Certificate of Non-Forum Shopping.
  (c) Sworn Statement of Witness/es, if any

“NAPOLCOM RO IX Implements Measures to Prevent the Spread of COVID-19”

It cannot be gainsaid that the year 2020 brought out the worst and the best in people. The onset of the Corona Virus Disease 19 or COVID-19 in January of this year was met with not much apprehension due to its flu-like symptoms. But as testimony to the global village in which we live in, COVID-19 very quickly mushroomed into a global pandemic, taking its place alongside other pandemics that changed the course of history, affecting billions upon billions of lives, snuffing the lives of more a million people to date, and humbling and crumbling the economies of virtually all nations.

It continues to present an enormous threat that has required unprecedented levels of concerted intervention on a global scale. As the pandemic continues to wreak havoc across our country, including the Zamboanga Peninsula, National Police Commission Regional Office IX has implemented science- and consultation-based measures compliant with regulatory standards that are designed to set into place a working environment that would ensure the unhindered provision of services to its clientele, while safeguarding both the physical well-being and morale of the employees against COVID-19.

Prior to the resumption of duty in May 2020, after a two and half-month enhanced community quarantine (ECQ), health and safety measures advisories were repeatedly posted in the official Facebook page of NAPOLCOM IX and that of the Police Regional Office 9 (PRO9) as well, informing would-be clients that queries and requests for NAPOLCOM frontline services can be sent thru the use of designated social media and electronic mail platforms.

At the same time, both the Regional Office in Pagadian City, and the Satellite Office in Zamboanga City which is being configured to serve as a virtual second regional office, were being prepared to ensure the safety of both personnel and clients should the latter prefer face-to-face transaction. Large and eye-catching Notices and health protocol posters were placed in conspicuous areas.

Hand wash station and footbath were placed outside the main office entrance and clients were required to fill out a questionnaire about their state of health, whereabouts and close contacts prior to visiting the office. In order to limit the number of clients inside the office, a canopy was mounted outside just before the main entrance, to serve as waiting area for other clients. The office procured and equipped all organic, contractual and on detail personnel with face masks, face shield, hand gloves, alcohol, and other necessary personal effects.

In order to enforce proper social distancing, skeleton workforce was deployed in both the regional and satellite offices which adheres to the Alternative Work Arrangements (AWAs) prescribed by the Civil Service Commission (CSC) in its Memorandum Circular No. 10, s. of 2020. The AWA adopted by NAPOLCOM RO IX is reviewed on a monthly basis, and calibrated as needed, to conform with existing state of quarantine declaration, protocols and applicable policies of the CSC, DOH and the IATF, and consideration of employee welfare.

In addition, all personnel who are residents of Zamboanga City but are reporting at the regional office in Pagadian City have been reassigned to the Satellite Office in Zamboanga City. Inside the regional office, floor-to-ceiling wooden and aluminum barriers enclosed in glass and thick cellophane were installed to physically separate the regional personnel from the clients. A distance of at least two (2) meters apart was also implemented per working station while glass barriers were installed in the tabletops of the employees.

As of October 12, 2020, Zamboanga del Sur has a total of 113 confirmed cases with 45 active, 67 recoveries and 1 death. Of the 45 active cases, 20 are residents of Pagadian City. Meanwhile, Zamboanga City has a total of 1,818 confirmed cases with 491 active, 1,236 recoveries and 91 deaths.
With these measures, individual vigilance and by the Grace of God, not a single staff of NAPOLCOM RO IX have come down with COVID-19 infection.